black business = poor service

[Nita_May]

Originally Posted by DBlack

... Matter of fact, I expect better since we share the same heritage and culture.

Say it again!

[ibecece]

Ok I am confused about customer service. If a person is cordial to you and does not smile does it make it bad customer service or is it you want you butt kissed. People have bad days even people in customer service...and he!! no the customer is not always right..and that comes from a customer...not someone in the customer service industry

[DBlack]

Originally Posted by ibecece

Ok I am confused about customer service. If a person is cordial to you and does not smile does it make it bad customer service or is it you want you butt kissed. People have bad days even people in customer service...and he!! no the customer is not always right..and that comes from a customer...not someone in the customer service industry

That right there is a question I would ask anyone I would consider employing in the customer service realm.

to answer it: If you feel like you are kissing but, then customer service is not the best job for you. People in CS should like interacting with others and not feel the victom when expected to go the extra mile. After all, if you want someone's business (money), treating them as you would any other john doe doesn't help your case.

Sure there are those customers who clearly need to be checked. But knowing how to treat customers comes from a person's natural personality first. It's like trying to teach speed in sports, you either have or you don't.

Originally Posted by DBlack

That right there is a question I would ask anyone I would consider employing in the customer service realm.

to answer it: If you feel like you are kissing but, then customer service is not the best job for you. People in CS should like interacting with others and not feel the victom when expected to go the extra mile. After all, if you want someone's business (money), treating them as you would any other john doe doesn't help your case.

Sure there are those customers who clearly need to be checked. But knowing how to treat customers comes from a person's natural personality first. It's like trying to teach speed in sports, you either have or you don't.

Good point DBlack,
I think it takes a certain personality type to be a good customer service worker....though I don't believe one has to always be bubbly, excited, and over-accomadating to deliever good customer serivce. It's about listening, and making sure, to the best of one's ablility, that the customer's desires and questions are attended to...I think many of "us" feel that we shouldn't be doing the customer service job we're in, thus the "attitude" but my thing is, you took the job for a reason, so make the best of it, and do what you can to move on to a job/career, that is more to what you think you deserve

[DBlack]

You said it much better than I could have; good points marquiss.

[Samoon]

Originally Posted by DBlack

I have seen the good and the bad in black businesses. Although I usually make a deliberate effort to use black vendors, I am not any more tolerant of substandard services as I am of white vendors. Matter of fact, I expect better since we share the same heritage and culture.

But that's not always the case, and when it happens, I don't return.

"Speak on it, Black." But yanno...I find that with the young ones (and a few old heads) that from time to time I will go a step further. I make the time to give them insight, helpful tips, etc. Because sometimes coupled with poor employee training, we have to also look at the "base" or home-training as well. If the person in question is receptive to my suggestions, fine. If not, keep it moving!

As my g/mom says, "charity begins AT home." :)