black business = poor service

[MadameX]

Originally Posted by tiptop53

getting good service starts with the owner. They do the hiring and firing. If you hire people and don't train them to give good customer service then you do't need to have a store or make money.The owner sets the tone for his company wheather it's a book store or a waffle house.
I hate to go to so of the fast food places because of poor service in the black community. If the people working there don't treat me right I don't go back.

Precisely.

[goodcookinmama]

Originally Posted by tiptop53

getting good service starts with the owner. They do the hiring and firing. If you hire people and don't train them to give good customer service then you do't need to have a store or make money.The owner sets the tone for his company wheather it's a book store or a waffle house.
I hate to go to so of the fast food places because of poor service in the black community. If the people working there don't treat me right I don't go back.

huh i know thats right

Originally Posted by Ankhesenamun

The problem is not only with employee attitudes but also I have found that cleanliness and price gouging is also a problem in many Black owned and Arab businesses (who set up shops in Black neighborhoods). If I walk into a store where food is sold and the floors are dirty, the merchandise is dusty and cluttered, windows are filthy, I certainly am not going to buy anything there. I once walked into a store where the floor tiles were coming aloose and black as coal from dirt and the walls were so dirty I didn't want to touch anything. I immediately left. FYI if a white-owned business was in this condition I wouldn't shop there either.

However, I did recently go to a Black-owned restaurant which was clean, neat, with a cheerful staff, and beautiful sterling serving warmers you might see at a high-end wedding buffet. And best of all the food was exellent. Them sisters sure can burn. I was pleasantly surprised. And there was a steady crowd there. I am glad to see that Black people are starting to understand that customer service equals dollars and cents.

Well please share the name and location of the restaurant???

[JamieC]

I think a lot of them deliberately forget to read the Employee Handbook and watch the Customer Service Video.

[moorbey]

Originally Posted by tiptop53

getting good service starts with the owner. They do the hiring and firing. If you hire people and don't train them to give good customer service then you do't need to have a store or make money.The owner sets the tone for his company wheather it's a book store or a waffle house.
I hate to go to so of the fast food places because of poor service in the black community. If the people working there don't treat me right I don't go back.

It begins and ends with the owners and management.I try and frequent black ownwd businesses when ever possible but i will not return to some place if the service is bad.But before i leave i make it apoint to speak with the manager and let them know that the service i received was bad and that i will not spend my money in that establishment again.

[Nudimmud9]

Originally Posted by jamesfrmphilly

before i die, i just want to go into a black establishment around Philly and be treated nicely.
is that too much to ask?

YUP!!!!!! :whistling

Originally Posted by Ankhesenamun

With pleasure. It's called the Sidewalk Cafe and it's located in Euclid, Ohio.

Euclid, Ohio?? I'll check it out the next time I"m in or near Euclid

Originally Posted by jamesfrmphilly

before i die, i just want to go into a black establishment around Philly and be treated nicely.
is that too much to ask?

Not at all my Philly brotha, check out Geechee Girl, on Germantown Ave.

[jamesfrmphilly]

Originally Posted by marquiss

Not at all my Philly brotha, check out Geechee Girl, on Germantown Ave.

if it's near High st. i think i have been walking past it.
i seen couples in there with smiles on their faces.
i'll have to look closer.

[DBlack]

I have seen the good and the bad in black businesses. Although I usually make a deliberate effort to use black vendors, I am not any more tolerant of substandard services as I am of white vendors. Matter of fact, I expect better since we share the same heritage and culture.

But that's not always the case, and when it happens, I don't return.

[Corals]

Originally Posted by jamesfrmphilly

i went into a black nuts and seeds store that i don't normally go into and i was treated well. I'll go back there again.

:LolLolLol James, maybe they thought you fitted in and was one of them. :LolLolLol Couldn't resist.

Seriously though, I've found that with Nigerian owned stores etc, the customer service is very good and they are very well mannered.