Customer service

[charliekilothree]

Be sure and cancel your credit cards before you die. This is priceless,
and so easy to see happening, customer service being what it is today. A
lady died this past January, and Citibank billed her for February and
March for their annual service charges on her credit card, and then added
late fees and interest on the monthly charge. The balance had been $0,
now it's somewhere around $60.
A family member placed a call to Citibank:
Family Member: "I am calling to tell you that she died in January."
Bank: "The account was never closed and the late fees and charges
still apply."
Family Member: "Maybe, you should turn it over to collections."
Bank: "Since it is two months past due, it already has been."
Family Member: So, what will they do when they find out she is
dead?"
Bank: "Either report her account to the frauds division or report
her to the credit bureau, maybe both!"
Family Member: "Do you think God will be mad at her?"
Bank: "Excuse me?"
Family Member: "Did you just get what I was telling you - the part
about her being dead?"
Bank: "Sir, you'll have to speak to my supervisor."
Supervisor gets on the phone:
Family Member: "I'm calling to tell you, she died in January."
Bank: "The account was never closed and the late fees and charges
still apply."
Family Member: "You mean you want to collect from her estate?"
Bank: (Stammer) "Are you her lawyer?"
Family Member: "No, I'm her great nephew." (Lawyer info given)
Bank: "Could you fax us a certificate of death?"
Family Member: "Sure."
(fax number is given)
After they get the fax:
Bank: "Our system just isn't set up for death. I don't know what
more I can do to help."
Family Member: "Well, if you figure it out, great! If not, you
could just keep billing her. I don't think she will care."
Bank: "Well, the late fees and charges do still apply."
Family Member: "Would you like her new billing address?"
Bank: "That might help."
Family Member: "Odessa Memorial Cemetery, Highway 129, Plot Number
69."
Bank: "Sir, that's a cemetery!"
Family Member: "What do you do with dead people on your planet?"

[Sumyr]

It is apparent the people at this credit company were absent the day they were issuing brains. I would be embarrassed to be a company as big as Citibank and for them to not have a procedure/policy in place that handles accounts once the credit card holder is deceased.

In a world so far advanced, how are they so far behind???? Who would have thunk-it!!! The family member should have given them her new phone number as well: 1-800-GO-2- HELL, at ext. right now.

Good story though!

[JamieC]

I liked that one CK3.

[goodcookinmama]

this is so true my mama passed away and i still get her mail and i tell the people she has passed away and not to send any more mail and it keeps coming any way
it,s really get me as to how they can be so insensetive finally i went off and told this man not ever call here for my mama cause its like living her passing all over again and he was aploigizing i was like what part of she has passed away didnt,you understand
i guess some people need to be cussed out to understand

[Glow]

LOL

That's a hot mess.