Quote:
Originally Posted by charliekilothree
The customer isn't always right. Some people take things way too far and turn a minor thing into something major. There is never a good reason to shoot a person over trivial matters. Let's see how much chili sauce they get in prison.
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Well, obviously the customer wasn't right to shoot the manager over some chili sauce - and nobody is claiming that; the customer was most assuredly wrong to get violent - but in asking for more sauce packets than what the store's policy provided for, the customer is indeed right and not at all out of line, because without the customer, how does any business survive? So what if it isn't policy to give out more than 3 packets? If the customer ASKS for more than 3, you give them more than 3 so as to satisfy them and ensure their (potential) return business. If you choose to charge them for more than 3, that's your right as a business, of course, but that angle hasn't been stated - if you're giving away free sauce packets anyway, to ask for more of a particular sauce isn't asking for too much.
Like Babydoll said, what are they going to do with the extra sauce, sell it on eBay? Just give the customer the damn chili sauce already and let them be on their way. No point in arguing about it. If your goal as a business is not to satisfy the customer, then what are you in business for? Customers don't exist to satisfy a business's bottom line.
It takes two to tango; had the store manager and/or his employees not been so resistant to the idea of giving the customer what they'd asked for, none of this would have happened. Sometimes it's the people on the other side of the cash register who turn a minor thing into a major thing; this is a perfect example of that.
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