Windows is shutting down...

[saraphen]

My PC rarely shuts down completely anymore. It gets stuck at that point, and I have to hold down the switch to make it shut down.

It used to happen only when I ran virus scan or anything requiring Norton. Then it got to where certain programs would still be running and they would hangup the shut down.

So I have been on this quest to clean up my PC of those programs that are hanging up. I found a lot of stuff in the registry that launched at startup that didn't need to. I use CCleaner to get rid of maybe one per week, and my shut down improves for a while. Then I found that if I ran CCleaner before shutdown and got rid of all Firefox cache, it would shut down. That worked for a few weeks.

I run virus scan, SpyBot Search & Destroy, and Ad-aware, weekly.

Now I spend more time cleaning my PC than doing any of my fun things.

Any suggestions for fixing this? Is it harming my hard drive every time I have to manually shut it down?

[Corals]

Sounds like some of your programmes are not closing, hence why your computer is not shutting down.

Looks like a job for 'apondonet'.

Calling 'apondonet'...................

[saraphen]

Originally Posted by Corals

Looks like a job for 'apondonet'.

Calling 'apondonet'...................

Yes!! I haven't seen him around in a while.

[JamieC]

Windows is a trip!! that's why I love Linux.. no muss no fuss.

[DBlack]

What operating system are you running? Let's get some information on your system.

You apparently have a running process or processes that are preventing windows from shutting down. These are the worst of apps.

Right before you attempt to shutdown, let's get a list of all processes running on your system.

First, download Process explorer from Systinternals. In this zip file, copy the help file and exe file into your windows directory.

1. download Process explorer from Systinternals. In this zip file, copy the help file and exe file into your windows directory.
2. Create a shortcut of the exe on your desktop or startmenu.
3. Run the program. You will see a large list of running processes. That should look somthing like the attachment to this post.
4. Save this list by going to File, Save As. Give it a name and save it somewhere where you can easily get to it.
5. Open the saved text file in Excel. Because it's a tab delimited text file, Excell will open it in a columnar format that is much easier to read. Do a search on google for any processes that you don't recognize.
6. Paste or attach the text file on this thread. Don't worry, it reveals nothing personal about your workstation or your personal identity.

Hope this helps.

[saraphen]

I'll give it a try. I'm running XP Media Center.

[saraphen]

I'm running an HP Media Center PC. I won it in a HP promotional drawing at the State Fair over 3 years ago.

The Process explorer report is at the bottom. With the descriptions and company names, I recognize everything on there. My guess is that Media Center is the culprit. I can watch TV on my PC. I mostly do that when I record a TV program on my PC, and watch it on the PC. The PC comes with a lifetime subscription to an electronic TV Guide. It defaults to download the latest listing at startup. I just changed that to let me do it manually. If I don't do that download my session is more likely to shut down normally.

I think this trouble started when I upgraded to Service Pack 2 last year. I had to do a bunch of HP device driver upgrades before I could do the Service Pack upgrade. Most of the HP upgrades had to do with Media Center, the media center keyboard, and remote control.

There are also a bunch of Norton/Symantec processes on there. I don't know why Windows Messenger is in there; I don't use it. I have used MSN Messenger which is a different app, and I thought I had disabled Windows messenger. MSN messenger pops up every time I go to hotmail from Internet Explorer. Since I have made Firefox my default browser, I only use Internet Explorer if some function doesn't work in Firefox. It happens sometimes with hotmail.

~~~~~~~~~~~~

Process PID CPU Description Company Name
System Idle Process 0 96.92
Interrupts n/a Hardware Interrupts
DPCs n/a 1.54 Deferred Procedure Calls
System 4
smss.exe 524 Windows NT Session Manager Microsoft Corporation
csrss.exe 592 Client Server Runtime Process Microsoft Corporation
winlogon.exe 616 Windows NT Logon Application Microsoft Corporation
services.exe 664 Services and Controller app Microsoft Corporation
svchost.exe 840 Generic Host Process for Win32 Services Microsoft Corporation
ehmsas.exe 3424 Media Center Media Status Aggregator Service Microsoft Corporation
msmsgs.exe 872 Windows Messenger Microsoft Corporation
svchost.exe 888 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 956 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1008 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1088 Generic Host Process for Win32 Services Microsoft Corporation
CCSETMGR.EXE 1232 Symantec Settings Manager Service Symantec Corporation
CCEVTMGR.EXE 1264 Symantec Event Manager Service Symantec Corporation
SNDSrvc.exe 1376 Network Driver Service Symantec Corporation
SPBBCSvc.exe 1408 SPBBC Service Symantec Corporation
symlcsvc.exe 1448 Symantec Core Component Symantec Corporation
spoolsv.exe 1916 Spooler SubSystem App Microsoft Corporation
CTsvcCDA.EXE 1472 Creative Service for CDROM Access Creative Technology Ltd
ehsched.exe 1516 Media Center Scheduler Service Microsoft Corporation
GBPoll.exe 1576 Norton GoBack Polling Service Symantec Corporation
LxrJD31s.exe 1732
NAVAPSVC.EXE 2012 Norton AntiVirus Auto-Protect Service Symantec Corporation
NPFMNTOR.EXE 2192 Norton AntiVirus Firewall Install Monitor Symantec Corporation
NPROTECT.EXE 2240 Norton Protection Status Symantec Corporation
nvsvc32.exe 2320 NVIDIA Driver Helper Service, Version 53.16 NVIDIA Corporation
NOPDB.exe 2500 NOPDB Symantec Corporation
svchost.exe 2568 Generic Host Process for Win32 Services Microsoft Corporation
wdfmgr.exe 2636 Windows User Mode Driver Manager Microsoft Corporation
vsmon.exe 2680 TrueVector Service Zone Labs, LLC
MsPMSPSv.exe 2700 WMDM PMSP Service Microsoft Corporation
alg.exe 3760 Application Layer Gateway Service Microsoft Corporation
NSCSRVCE.EXE 3876 Norton Security Console Norton Protection Center Service Symantec Corporation
lsass.exe 676 LSA Shell (Export Version) Microsoft Corporation
explorer.exe 1808 1.54 Windows Explorer Microsoft Corporation
ehtray.exe 228 Media Center Tray Applet Microsoft Corporation
hpsysdrv.exe 236 hpsysdrv Hewlett-Packard Company
Shwicon.exe 256
realsched.exe 368 RealNetworks Scheduler RealNetworks, Inc.
hpcmpmgr.exe 388 HP Framework Component Manager Service Hewlett-Packard Company
KBD.EXE 124 KBD EXE Hewlett-Packard Company
hpwuSchd2.exe 416 Hewlett-Packard Product Assistant Hewlett-Packard Co.
CCAPP.EXE 436 Symantec User Session Symantec Corporation
GBTray.exe 640 Norton GoBack Tray Icon Symantec Corporation
zlclient.exe 776 Zone Labs Client Zone Labs, LLC
procexp.exe 3868 Sysinternals Process Explorer Sysinternals

[saraphen]

It's fixed for now. I was able to actually "Restart" after my latest change.

[jimihaze]

what did you say jamieC linux what is that?

[JamieC]

It's an operating system consisting of free and open source software.