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Originally Posted by DBlack
That right there is a question I would ask anyone I would consider employing in the customer service realm.
to answer it: If you feel like you are kissing but, then customer service is not the best job for you. People in CS should like interacting with others and not feel the victom when expected to go the extra mile. After all, if you want someone's business (money), treating them as you would any other john doe doesn't help your case.
Sure there are those customers who clearly need to be checked. But knowing how to treat customers comes from a person's natural personality first. It's like trying to teach speed in sports, you either have or you don't.
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Good point DBlack,
I think it takes a certain personality type to be a good customer service worker....though I don't believe one has to always be bubbly, excited, and over-accomadating to deliever good customer serivce. It's about listening, and making sure, to the best of one's ablility, that the customer's desires and questions are attended to...I think many of "us" feel that we shouldn't be doing the customer service job we're in, thus the "attitude" but my thing is, you took the job for a reason, so make the best of it, and do what you can to move on to a job/career, that is more to what you think you deserve