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Originally Posted by ibecece
Ok I am confused about customer service. If a person is cordial to you and does not smile does it make it bad customer service or is it you want you butt kissed. People have bad days even people in customer service...and he!! no the customer is not always right..and that comes from a customer...not someone in the customer service industry  |
That right there is a question I would ask anyone I would consider employing in the customer service realm.
to answer it: If you feel like you are kissing but, then customer service is not the best job for you. People in CS should like interacting with others and not feel the victom when expected to go the extra mile. After all, if you want someone's business (money), treating them as you would any other john doe doesn't help your case.
Sure there are those customers who clearly need to be checked. But knowing how to treat customers comes from a person's natural personality first. It's like trying to teach speed in sports, you either have or you don't.