It is apparent the people at this credit company were absent the day they were issuing brains. I would be embarrassed to be a company as big as Citibank and for them to not have a procedure/policy in place that handles accounts once the credit card holder is deceased.
In a world so far advanced, how are they so far behind???? Who would have thunk-it!!!
The family member should have given them her new phone number as well: 1-800-GO-2- HELL, at ext. right now.
Good story though!